Support

Known issues in the latest version (1.2.1)

What's new?

Version 1.2.1

05/22/2020

• [New] Network drive mapping - The app now tries to find the computer/share name of a source/destination folder on a network drive when the location is defined by means of a mapped drive letter; i.e. it will try to convert network station "Z:" which is connected as network share "Z:\Music" to "\\192.168.0.111\Music".
• [New] Network share access credentials - When defining a network folder as source or target the user now also has the option to explicitly configure the access credentials (username, password) and test the connection.
• [New] Stop task - You can now stop the execution of a task in progress.
• [New] Renamed files and folders - SyncFolder will now update folder/file names of which the capitalization has changed. In previous versions a change of a folder/file name at the source, like "myfolder" renamed to "MyFolder", was not passed on to the target; i.e. the folder on the target stayed "myfolder".
• [New] Dark mode - The app now fully supports light or dark mode when configured in the Windows 10 Settings app.
• An error has been corrected where, in a sync/mirroring task, a change in the capitalization of a source folder/subfolder name resulted in removal of that folder on the target.
• In previous versions the user could not assign a source and target location of which the name both started with the same name; like: "example" as source location and "example-first" as destination location. This has been corrected.

Version 1.1.16

02/04/2020

• The error is corrected which prevented that the app (in version 1.1.15) is opened when the user clicks on the app's notification popup or a notification in the windows 10 action center.
• Photos import functionality is improved.

Version 1.1.15

01/20/2020

• [New] Long pathnames - SyncFolder now supports long path names. You don't have to configure anything in Windows to allow SyncFolder to deal with this. If you want to have support for long pathnames in other Windows applications (such as File Explorer, cmd, ..) you must opt-in for Long Paths by setting the Windows registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem LongPathsEnabled (Type: REG_DWORD) to 1.
• [New] Logging - The logging service (to be enabled in Settings) has been extended to also log diagnostic events when a device is connecting to SyncFolder using WiFi (i.e. in order to copy photos and videos).
• [New] Task simulation - It is now also possible to run a job in Simulated mode. When selecting this Syncfolder will do everything what it does in a normal run except that it will not physically copy or delete anything.
• [New] System files and folders - You can now explicitly indicate in the Filters dialog that System files and folders should not be copied. In earlier versions of the app System files and folders were never copied. This changes now in such a way that the default is to copy all system files and folders with the exception of the files pagefile.sys, swapfile.sys and hiberfil.sys, and the root folders $recycle.bin, $windows.~bt, $windows.~wst, config.msi, documents and setting, onedrivetemp, program files, program files (x86), programdata, recovery, and system volume information .
• [New] Actions report - The Results section in the Status view of a job now also shows an overview of the actions that were done while a job was running. You can see these actions when you select the Actions tab. Selecting the Faults tab reveals all faults encountered.
• A fault has been corrected which caused a backup/sync task to fail when the source location contains files which are bigger than 4GB. The task runs successfully the first time but then keeps on failing unless the 'Rescan destination' option was set in Settings.
• Improved stability and robustness in various areas.

Version 1.1.14

01/06/2020

• [New] Logging - Possibility added to enable Event logs for diagnostics and troubleshooting. You can enable logging in the Settings page. After working with the app you can then forward the log files to SyncFolder support. See the FAQ page for more information.
• [New] Clear result - You can now in the Show Status page reset the 'Backup Result Status' of a task. When reset the status of the task goes to 'Job is not executed yet'.
• [Modified] - The Photos and Videos import job is not automatically created anymore when you install the app. It is however needed when you want to import photos and videos using USB, memory cards, or WiFi (with the companion app on Android and iOS). The app will prompt you to create the job when you are about to import / connect.
• Improved stability and robustness in various areas.

Version 1.1.13

12/18/2019

• No new functions have been added in this version.

Version 1.1.12

11/22/2019

• [New] - When you modify task data in the task editor the data will be immediately saved when you press the Save button or leave the page and confirm Save.
• The QR code that can be used to connect with the SyncFolder Photos app is now again available.

Version 1.1.11

11/17/2019

• The new version only contains bug fixes.

Version 1.1.10

09/13/2019

• The new version only contains bug fixes.

Version 1.1.9

03/28/2019

• [New] - An option has been added to indicate that SyncFolder must create a subfolder on the target station with the same name as the source folder if it doesn't already exist. The option is the default for all new tasks you create. With this the user musn't create the folder upfront.
• The possibility to give feedback in Settings has been removed. It turns out that this service is currently not 100% reliable in a number of Windows 10 systems.
• Some minor changes have been done to improve robustness when copying files and provide better fault reporting in the logfile (e.g. stacktraces).

Version 1.1.8

• [New] - Possibility added to specify that for certain type of files a history must be kept. This might be important in order to be able to restore a previous version of a file. It is not the intention to make this a full-blown backup with history feature. Only the 10 most recent versions are kept and only for files for which a specific extension is defined.

Version 1.1.7

• [New] - Added the possibility to scan a QR code in order set up a secure WiFi connection when importing photos and videos via WiFi.
  This method can be used when the WiFi network doesn't support multicast and/or broadcast for discovering computers in the network.

Version 1.1.6

• [New] - Added support to upload photos and videos from a mobile device using a WiFi connection. To make use of this new feature you must install the compagnion SyncFolder Photos app on your smartphone or tablet.
• Starting with this version the number of user notifications that happen as a result of repeated backup errors, is reduced to only 1 (the first time the error occurs).
  You will however get a notification every 14 days when a backup keeps on failing.

Version 1.1.5

• [New] - Added language support for German.

Version 1.1.4

• The previous version closes the app when the Settings button was pressed on the main page. This has now been corrected.
• There were some issues with certain devices when selecting an external storage station (USB disk, ..) as source or target backup medium. This should now be corrected.

Version 1.1.3

• [New] - Option added to start backup immediately when an external USB drive is plugged in. Upon detection of the drive, the user is asked whether the backup should start or not.
• Fault corrected where the app crashes on some devices after a USB drive is selected as source or destination in a job.
• Previous versions gave an "unauthorized" error when the "Documents" folder was set as the source. No account was taken with hidden folders that are set as so-called "Junction Points". This has now been corrected.